Bolt, the leading on-demand mobility company, has announced a 6% adjustment in fare pricing. This measured step aims to support driver partners amid sustained increases in fuel costs, while continuing to offer reliable, affordable transport options for riders.
This update comes in response to ongoing feedback and recent concerns raised by driver partners regarding the rising cost of operations. The company has been actively engaging drivers and industry stakeholders to better understand the pressures on the ground and identify solutions that balance driver sustainability with rider demand.
Dimmy Kanyankole, Senior General Manager, Rides, East Africa said: “Our driver partners are at the heart of our platform, and their ability to earn sustainably is critical to the entire ecosystem. This fare adjustment is part of a broader effort to respond meaningfully to their concerns, particularly around fuel prices, while ensuring that our service remains accessible and dependable for riders. The 6% increment ensures that riders continue to enjoy some of the most competitive fares in the market. Ultimately, we believe that better-paid drivers mean more drivers on the roads, leading to shorter wait times, improved service quality, and a more consistent rider experience.”
In addition to the fare adjustment, Bolt continues to explore and implement initiatives designed to improve driver experience and earnings over the long term. These include ongoing platform enhancements, efficiency improvements, and continued dialogue with driver partners to ensure their voices are reflected in key decisions.
“We understand that price changes affect both drivers and riders, and we have taken a thoughtful approach to ensure that this adjustment supports the sustainability of our platform for everyone. We remain committed to listening, adapting, and building a service that works for all,” added Dimmy.
Sustainable demand is the cornerstone of a healthy platform. Bolt has modelled this adjustment carefully, with key data showing that a 6% fare increase falls well within rider price tolerance thresholds, protecting trip volumes and ensuring drivers continue to see strong order flow throughout the day.
Bolt also continues to simultaneously invest in demand generation campaigns, partnership programmes with like-minded organisations, and peak time surge readiness, all designed to put more rides on the road.