The National Transport and Safety Authority (NTSA) has activated a new vehicle records verification system, requiring all motorists in Kenya — both individuals and institutions — to submit updated documentation for their vehicles and motorcycles.
The initiative is part of a broader compliance effort by the NTSA to ensure that vehicle data is accurate, up-to-date, and accessible to relevant stakeholders such as financial institutions, insurers, dealers, and government agencies.
“The Authority has operationalised the duty update module and vehicle records update tool to provide necessary support to all motor vehicle and motorcycle owners, including Financial Institutions, Government Agencies, Insurance Companies, Dealers, Companies among others,” said the NTSA in a public notice.
Documents Required for Verification
To comply with the new directive, motorists must present five key documents:
- A formal duty or vehicle records update request letter (must include the vehicle owner’s phone number and email address)
- A copy of the owner’s national identification card
- The original logbook of the vehicle
- A valid Kenya Revenue Authority (KRA) Entry document
- The duty payment receipt
Once the documents are submitted, NTSA will stamp a copy of the request letter as official proof that the submission was received and accepted.
Step-by-Step Guidance Available Online
To assist with the process, the Authority has published a comprehensive guide on its website, www.ntsa.go.ke, detailing:
- Where to submit documentation
- Processing timelines and applicable charges
- Collection procedures for processed documents
- How to apply for a duplicate Certificate of Ownership (logbook)
Contact NTSA for Help
For assistance, the public is encouraged to use NTSA’s support channels:
- Email: info@ntsa.go.ke
- X (formerly Twitter): @ntsa_kenya
- Facebook: @NTSAKENYA
- Nearest NTSA office
The Authority is urging motorists to act without delay to avoid interruptions in essential services such as logbook processing and ownership transfers.
This verification drive follows several reforms aimed at tightening road safety compliance and streamlining motor vehicle registration in Kenya.