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Home Business Safaricom's Network Ranked Best for Data & Calls, but Home Fibre Experience...

Safaricom’s Network Ranked Best for Data & Calls, but Home Fibre Experience might change Soon

umlaut has ranked Safaricom (NSE: SCOM) as having the best network for data and calls across the country, for the fourth year in a row. This follows ‘Drive Tests’ carried out by umlaut across different locations assessing the different mobile networks for call and data performance.

umlaut found Safaricom to be the only mobile operator to deploy Voice over LTE (VoLTE) services across the country including in rural areas, therefore contributing to the operator achieving the best call set-up time.

In the tests, Safaricom achieved average download speeds up to 58.5 Megabits per second (Mbps) and average upload speeds up to 36.4 Mbps. For call tests, Safaricom achieved High Definition voice quality calls across its network with call set up of less than 2 seconds.

“Safaricom shows the best data and voice user quality and performance. This is remarkable in these challenging COVID-19 times!” said Hakan Ekmen, CEO Telecommunication at umlaut.

Safaricom VoLTE

VoLTE deployment across more than 90% of Safaricom’s network enables customers to make calls and enjoy 4G data speeds at the same time, unlike traditional calls which slow down a customer’s data connection whenever on a call.

Safaricom has deployed 4G Carrier Aggregation thus making it the only operator exceed 20 Megahertz in data upload tests. 4G Carrier Aggregation enables Safaricom to combine its 4G bandwidth on both the 1800 and 800 frequency bands. In turn, this means Safaricom’s 4G customers can establish more than one simultaneous connection to network masts thus achieving more than 150% of the speeds of a typical 4G connection.

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Safaricom has been aggressively expanding its 4G coverage with a goal of having 100% of its network on 4G. In 2019, the company rolled out more than 1,600 new sites bringing its 4G reach to more than 92 per cent of the country’s population.

“It is an honour to yet again be ranked ‘Best in Test’ for the fourth year in umlaut’s independent network tests. Our exceptional network performance is proof of our commitment to provide our customers with the best technology and connectivity wherever they are in the country, empowering them to access life-changing opportunities,” said Peter Ndegwa, CEO, Safaricom.

Safaricom Home Fibre Usage Cap

Despite this achievement, Safaricom has announced the introduction of a fair usage policy for Home Fibre customers meaning it will no longer unlimited effective March 2021.

The proposed terms and conditions indicate that “Safaricom Home Fibre plans are subject to a Fair Usage Policy with usage limits and throttle speeds…to 1Mbps for Bronze plans and 3Mbps for Silver, Gold, and Diamond plans…”

PackageSpeeds (Mbps)PriceFair usage limitSpeeds after FUP (Mbps)
Bronze82900500 GB1
Silver2040001 TB3
Gold4060001 TB3
Platinum100120001 TB3

This move has caused a social media uproar with user calling out the telco for ‘unfair’ policy.

What next Safaricom?

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