NCBA has concluded a week-long regional engagement in Eldoret aimed at strengthening its support for commercial and SME customers in the North Rift region. The initiative featured a series of direct customer visits, market activations, and culminated in a high-level forum attended by over 150 entrepreneurs, NCBA leadership, and county government representatives.
The Eldoret tour is part of NCBA’s broader strategy to entrench itself as the financial partner of choice for businesses across Kenya, with a focus on high-growth regional hubs. During the engagements, the bank showcased a wide range of business solutions, including working capital financing, asset finance, cash management, bancassurance, trade finance, and investment advisory services.
“Our purpose for conducting these tours is to get feedback from our customers to ensure that we provide solutions that match their unique needs,” said Mr. James Gossip, NCBA Kenya Managing Director. “With customer obsession as a key focus for NCBA, we are ensuring that we understand our customers’ feedback to better support them to scale their businesses.”
Uasin Gishu County remains a vital economic hub in Kenya, contributing significantly to the national Gross Value Added (GVA), particularly through maize production, dairy, and poultry farming. The county contributes approximately KES 1.21 trillion to the national economy, ranking seventh among all counties.
“Customer obsession is at the heart of what we do. We are keen on going where our customers are, listening to their challenges, and offering practical solutions,” added Mr. Dennis Njau, NCBA AG Group Director, Retail Banking. “We remain committed to walking this journey with our customers as they build businesses that power our economy.”
NCBA Eldoret has served over 8,200 customers since the 2019 merger and maintains a 5% annual customer growth rate. The branch disburses an average of KES 300 million in loans annually, offering products such as asset finance, working capital, LPO financing, and invoice discounting.
Additionally, through a partnership with the Africa Guarantee Fund, NCBA has disbursed KES 17 billion to support business expansion. The bank also provides property finance solutions for the construction sector, helping contractors, developers, and suppliers access capital for residential and commercial projects.
To enhance SME operations, NCBA has also rolled out several digital solutions, including:
- Connect Plus – A digital banking platform for SMEs and corporates.
- Nyumba Zetu – A rent collection and reconciliation tool for landlords.
- Soma Plus – A school payment and management solution for salaries, fees, and supplier payments.
- NCBA Till – A payment collection service tailored for SMEs.
The Eldoret activation is part of NCBA’s countrywide efforts to scale its commercial and SME banking proposition by delivering convenience, sector-driven financing, and relationship-based support. The engagements also enabled SMEs to explore how financial products can help them grow and boost the regional economy.
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