Access Bank (Kenya) PLC and National Bank of Kenya (NBK) have announced a new service integration that will allow customers of both institutions to access select in-branch services seamlessly across their combined network.
The move enables tellers in either bank to process key transactions including cash deposits, withdrawals, fund transfers, and account enquiries. With a combined footprint of more than 100 branches nationwide, the initiative is expected to expand convenience and improve service delivery for customers.
Access Bank Kenya Managing Director, Ralph Opara, said the milestone reflects the banks’ shared ambition to make banking simpler and more accessible. “By opening our networks to each other’s customers, we are ensuring that banking is simpler, faster, and more accessible,” he said, noting that the partnership will also support expanded digital services and stronger financial solutions.
NBK Managing Director, George Odhiambo, described the collaboration as a demonstration of how synergy in the banking industry can create real value for customers. “Together, we are building an institution that will deliver more value to customers, empower communities, and play a catalytic role in Kenya’s economic growth agenda,” he said.
The integration follows Access Bank’s acquisition of NBK earlier this year and is part of a broader strategy to combine NBK’s strong retail and public sector heritage with Access Bank’s global presence and digital innovation. Customers from both banks will continue to use their existing accounts, cards, cheque books, and digital platforms without interruption.
