Safaricom PLC has announced the appointment of Boniface Mungania as Chief Financial Services Officer, effective 1 November 2026, following receipt of all relevant regulatory approvals. He will report directly to the Chief Executive Officer.
Mungania brings close to two decades of experience spanning financial services, digital transformation, customer care and business development, alongside a deep understanding of Safaricom’s business, customers and the evolving financial services landscape.
He joined Safaricom in 2007 as a Customer Care Representative, where he developed a strong foundation in customer-centric service delivery. Since then, he has built an extensive career across the organisation, holding various leadership positions, including Senior Manager, M-PESA Business Development, Mobile Financial Services Consultant at Vodafone Qatar, Head of M-PESA Products and Services Development, Payments Tribe Lead, and most recently, Director – Public Sector Digital Transformation.
Throughout his career, Mungania has played a pivotal role in developing and scaling innovations that have transformed how customers transact, save and access financial services. He has also championed the adoption of agile ways of working, driving innovation and operational excellence across the business.
In his most recent role, he led several nationwide digital transformation initiatives that have contributed to the advancement of Kenya’s digital infrastructure across key sectors, including agriculture, healthcare, MSMEs and public finance. His work has also supported the development and maturity of critical digital utilities, including application programming interfaces (APIs), digital identity and national payments systems.
Mungania’s contributions to Safaricom and the country have earned him several accolades, including the prestigious Order of the Grand Warrior (OGW), in recognition of his role in leading transformative national programmes.
He holds a Bachelor of Science degree and is currently pursuing a Master of Science in Entrepreneurship at Jomo Kenyatta University of Agriculture and Technology (JKUAT).
Safaricom congratulates Boniface Mungania on his appointment and wishes him success as he takes on the leadership of the financial services function.
