CCI Global, Africa’s leading outsourcing firm, launched a grand call centre at the Tatu City Call Centre featuring a new five-story building in a 5,000-acre Special Economic Zone. This is a US$ 50 million investment into the Kenyan BPO industry. The state-of-the-art facility is Kenya’s largest call centre, promising to invigorate the nation’s economy by creating over 5,000 job opportunities in the short term.
At the commissioning of the CCI Tatu City Call Centre H.E., The President of Kenya, Dr. William S. Ruto, CCI announced the creation of a second CCI building at Tatu City, committed to double CCI Kenya’s call centre workforce to 10,000. These roles span a spectrum of positions, from call centre agents to managerial roles, solidifying Kenya’s status as a premier hub for Business Process Outsourcing.
Rishi Jatania, CEO of CCI Kenya, reaffirmed the company’s commitment to the region, stating, “This launch represents a significant step forward in our mission to provide top-tier BPO services while contributing to Kenya’s socio-economic development. We believe in the potential of this region and are excited to set the gold standard for BPO operations in Africa.”
