The Kenya Revenue Authority (KRA) has intensified efforts to boost tax compliance in Nairobi’s bustling Eastleigh business hub following mounting concerns over low adoption of digital tax systems.
In a high-level meeting with the Eastleigh Business District Association (EBDA), KRA officials acknowledged that many traders in the area are struggling with the Electronic Tax Invoice Management System (eTIMS), a key tool in ensuring transparency in transactions.
Why KRA is Concerned
KRA revealed that many businesses sourcing goods from Eastleigh are unable to claim expenses due to lack of proper eTIMS invoices.
Commissioner for Micro and Small Taxpayers George Obell noted that the widespread use of cash payments and failure to issue receipts has created a major compliance gap.
“Many businesses across the country source goods from Eastleigh but face challenges in obtaining eTIMS invoices,” Obell said.
“We are going to ensure traders are supported to register and issue receipts for all transactions.”
Traders Facing Major Challenges
During the meeting, traders highlighted several barriers affecting compliance, including:
- Language difficulties among foreign traders
- Complex tax processes
- Limited access to KRA service points
EBDA Secretary General Omar Hussein emphasized that communication gaps have made it hard for many traders to understand tax obligations.
He urged KRA to deploy officers who understand local dialects to bridge the gap.
KRA Promises Support, Not Punishment
In a move seen as a softer approach, KRA assured traders of full support rather than immediate enforcement.
Key measures announced include:
- Deployment of multilingual KRA officers in Eastleigh
- Setting up service desks inside malls
- Assistance with PIN registration and tax filing
- eTIMS onboarding support
KRA also encouraged traders to use the USSD code *222#5# for easier tax services.
Eastleigh Businesses Ready to Cooperate
EBDA CEO Mohammed Adan welcomed the partnership, saying traders are ready to comply and work with KRA.
“We will support awareness campaigns and the establishment of KRA desks in malls,” Adan said.
He praised KRA for choosing dialogue and education over crackdowns.
What Happens Next
KRA is set to roll out a major compliance drive in Eastleigh this month, deploying officers across the area to:
- Register businesses
- Educate traders on tax obligations
- Assist with filing and payments
The initiative aims to level the playing field and ensure all businesses contribute fairly to the economy.
